Other users have reported that a factory reset solved the problem, too.
Activision is recommending a factory reset to those who get in touch about the issue regarding Call of Duty, and that did solve the problem for an IGN staff member. So far, the bug has seemingly only affect games or apps with a specific PS5 version. Another IGN staff member encountered the issue when trying to download Godfall, and we've seen reports of the bug hitting Demon's Souls, Spider-Man: Remastered, Sackboy: A Big Adventure, and the Disney+ app. Two IGN staff members, myself included, have suffered the problem with that game. Play Large numbers of reports have centred on the bug hitting the PS5 version of Call of Duty: Black Ops Cold War (with the PS4 version seemingly downloading as normal). Got a different issue? Check out our PS5 troubleshooting guide to see if we have a fix for you. Sony has not responded for a request for comment about the contents of the latest firmware update. It remains unclear whether the new system update has simply allowed a database rebuild to fix the problem, or whether it should stop the download queue bug occurring at all from now on. Given that the previous solution was a full factory reset of the PS5, this certainly seems like a more convenient way to fix the issue. Another IGN writer experienced the bug on a download for Godfall, and has also seen it fixed today. After being unable to download the PS5 version of Call of Duty: Black Ops Cold War for a week, I've now fully downloaded the game using this fix. Vq7m0dXA23- Ask PlayStation NovemWhile it's not clear whether this is fixing the issue for all of those encountering the problem, anecdotally, this has fixed the bug for more than one IGN writer. If you’ve experienced issues downloading games with “Queued for Download” or “View Details” messages on PS5, please update the system software to the latest version, start your PS5 in safe mode then rebuild the database. Check out our PS5 download queue bug guide for a complete rundown on how to do it. Booting into safe mode involves turning off the console completely, and holding the power button for seven seconds until you've heard two beeps.
On Twitter, the Ask Playstation account explains that, after downloading the latest system update, booting the console into safe mode and rebuilding the database can fix the problem.
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